Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@splashdock.co.

Please do not send any item back without contacting us first. If your return is approved, we will provide instructions on how and where to send your package.

For returns that are not the result of a damaged, defective, or incorrect item, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Items sent back without first requesting a return may not be accepted.

You can contact us with any return questions at support@splashdock.co.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, missing parts, or if you received the wrong item.

We may ask you to provide photos or a short video showing the issue so we can evaluate the problem.

If your claim is approved, we may offer a replacement or refund. In many cases, you will not be required to return a damaged, defective, or incorrect item.

If a return is required because the item was damaged, defective, or incorrect, we will provide the appropriate return instructions and cover return shipping where required.

Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of receiving your order.

The product must be unused and in its original condition and packaging.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.

Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by law.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made products

• Gift cards

• Items that have been used, damaged, or altered after delivery

• Items specifically marked as final sale, where permitted by law

Please contact us at support@splashdock.co if you have questions about whether your item is eligible for return.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

Exchanges

If you would like a different item, the fastest option is to request a return for the item you received and place a separate order once your return has been approved.

If you received the wrong or defective product, contact us before placing another order so we can resolve the issue.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you generally have the right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable exceptions.

The item should be returned in substantially the same condition in which it was received.

Unless the item is defective, incorrect, or we have agreed otherwise, you are responsible for the direct cost of returning the item.

These rights are in addition to any other rights available to you under applicable consumer-protection laws.

Refunds

We will notify you once your refund request or returned item has been reviewed and let you know whether the refund has been approved.

If a physical return is required, the refund will generally be processed after the returned item has been received and inspected.

If a return is not required, such as certain damaged, defective, or incorrect-item claims, the refund may be processed once your claim has been approved.

Approved refunds will be issued automatically to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at support@splashdock.co.

.