Shipping policy

Shipping Policy

Last updated:  9/17/2026

Processing Time

Orders are processed and handed to our shipping carrier within
1-3 days

Delivery Time

Once shipped, delivery typically takes 5 to 30 business days,
depending on your location.

Order Tracking

You'll receive a tracking link by email once your order ships, and can
check live status anytime at https://splashdock.co/track.

International Shipments

International orders may be subject to customs fees, import duties, or
taxes charged by your local government — these are the customer's
responsibility and are not included in the item price or shipping cost.
Customs processing can occasionally add delays beyond our stated delivery
window.

Delays

If your order is taking longer than expected, contact us at
support@splashdock.co and we'll look into it. If we anticipate a delay beyond
what's stated above, we'll notify you and offer the option to cancel for
a full refund.

Lost or Missing Packages

If tracking shows your package as delivered but you haven't received it,
contact us within 30 days of the delivery date so we can help
investigate.

Contact Us

support@splashdock.co